?url_ver=Z39.88-2004&rft_id=doi%3A10.23918%2Fijsses.v5i3p216&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.aulast=Demir&rft.aufirst=Ahmet+Demir&rft.au=Demir%2C+Ahmet+Demir&rft.issn=24091294&rft.issue=3&rft.pages=216-231&rft.date=March+2019&rft.atitle=A+Benchmarking+of+Service+Quality+in+Telecommunication+Services%3A+Case+Study+in+Kurdistan+Region+of+Iraq&rft.volume=5&rft.title=International+Journal+of+Social+Sciences+%26+Educational+Studies&rft.genre=article